By setting up an account and registering with appapress.com, you are agreeing to these terms and conditions and also to receive emails and phone calls from Appalachian Press. This may include, but is not limited to, questions or updates on your orders, shipping/tracking information, promotions and coupons, receipts, issues with files, issues with payment, etc.
DATA AND PRIVACY
The information we collect is used only for internal record keeping and marketing purposes. We do not sell or share customer information with any third parties. This includes but is not limited to: names, phone numbers, emails, passwords, company information, order history, filenames and file contents. Customers who no longer wish to order from appapress.com may request the deletion of all personal information by contacting us via email customerservice@appapress.com.
WORKMANSHIP
We stand behind the quality of our products and services so far as the problem in question is within our control. If for any reason you are not satisfied with the job, please let us know within 30 days. This is the longest that we keep samples, so verifying errors beyond that becomes difficult. Orders are considered closed and cannot be reprinted, returned or refunded after 30 days.
We cannot be held responsible for issues which were already present in your uploaded files, including, but, not limited to image resolution, typos, file errors, and formatting issues. But we do make every effort to catch and alert you to such problems before printing, but, ultimately the responsibility is yours to provide a “production ready PDF”. We also cannot be responsible for jobs which are ordered “wrong” (e.g. you chose the wrong paper, meant to choose double-sided printing, etc). Be sure to review all specifications for your job before submitting.
There are certain circumstances or issues that are beyond our control and are not covered by our guarantee. Here is a list of things that can go wrong that we cannot be responsible for:
Our full refund guarantee does not apply to shipping claims. We ask that your original order be returned, at our cost, before we begin reprinting or issuing a refund for your order.
We are not responsible or liable for any damages or claims incurred by you or your business that are caused by printing materials which are defective or incomplete or which you received later than the estimated due date. This guarantee is limited (only) to reprinting of the original order quantity or refund of the purchase price of the order and our sole discretion. In no event shall our liability to you for any reason exceed the amount actually paid to us, if any, for or through the use of this website. Appalachian Press is not liable for, loss, or delayed delivery times. This guarantee is limited to the full cost of us reprinting your original order or providing a refund of up to $2500. This guarantee does not cover fees for mailing services or associated incidental or consequential damages or claims of any kind.
PAYMENT
The prices for goods and services shown on this website are in US dollars ($USD), unless otherwise noted.
If a visitor to this site submits a request to purchase printing products or services, the visitor has become a user of this site, and the user agrees that all charges, taxes, and shipping fees will automatically be charged to the credit card or paid by the user with a pre-approved payment method.
Once an order for printing has been approved by the customer and “sent” to the site, no changes are allowed in the deadline times, the artwork files, or the job specifications. After an order for printing has been sent via the website, the customer is responsible for paying the entire amount of the order, unless otherwise noted. In some cases, the refund may be issued to the customer if no work has been started by Appalachian Press. We will only consider these types of refunds when you personally take responsibility to notify us by phone during normal working hours that are posted elsewhere on the site.
PAYMENT METHODS
All requests to purchase printing must be submitted with a mutually approved and agreed upon payment method. If you have any questions on payment, please call us at your earliest convenience.
Approved methods for payment include, but are not limited to, any of the following methods. Credit card or debit card. This is how most of our customers pay us. We use a very secure server that encrypts your payment data so that only our computers can decode and understand it. Credit card payments are very safe with us.
Payment by check. We do accept POs on open accounts for government and educational institutions and for pre-approved local and regional businesses. If you would like details about how to open an account, please call us in advance of placing your order. We’d be happy to discuss the details and explain the payment options and terms available to you.
SALES TAX POLICY
Appalachian Press is required to collect state sales tax on all printing purchases shipped to any state(s) where we are required to pay sales tax. If your organization has a sales tax exemption, it is important to understand that is your responsibility to supply us with written copies of your sales tax exemption forms before your order is shipped.
ARTWORK FILES
The prepress department at Appalachian Press inspects most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files. We encourage you to take a few moments and carefully inspect and proofread your files carefully before submitting them to our website.
We provide easy-to-understand file preparation tips on our website.
SHIPPING
We allow customers to pick up completed jobs at our Westfield, MA location. We suggest that you call before visiting, so we can have everything ready to go for you.
All other shipping is done via United Parcel Service (UPS).
EDITING, DELETING, OR MODIFICATION OF THIS WEBSITE
We reserve the right, for any reason, to edit this website. That means, without advance notice, we may suspend, discontinue, edit, or delete current offers, documents, information, products, services, or any other content appearing in this website.
MISCELLANEOUS
We are a locally owned company that does business regionally and nationally. If you are a locally owned neighboring business and find yourself in a “printing crisis,” we urge you to simply pick up the phone and give us a call. We will do everything we can to help you solve your problem quickly and at a reasonable cost. Every customer is important to us, but sometimes we are able to do extraordinary things for our neighboring local businesses because of time and distance advantages. We often work early or late or weekends to hit important deadlines. Please call us, we can help.
GENERAL TERMS AND CONDITIONS
This website is protected by copyright laws. The graphic design, content, and images on this website may not be reproduced, published displayed, or reproduced in any way, in whole or in part. This website is considered the intellectual property of Acme Printing, and we respectfully ask that you not copy, transmit, distribute, or create a derivative work based upon the content and materials of this website.
This website contains a lot of content, ideas, tips, and articles related to printing, graphic arts, and marketing. This content is also subject to the US Copyright Act of 1976, Title 17 of the United States Code, and may not be copied for use in your publications or newsletters without prior written consent of Appalachian Press. If you are a customer of Appalachian Press and would like permission to use one of our articles in your company publication, please call us, and we would be happy to consider giving you permission to do so, as long as you would be willing to credit your source (Appalachian Press).
RIGHT TO REFUSE SERVICE
We reserve the right to refuse any jobs for reasons such as, but not limited to, hate speech, offensive material, pornography/sexual imagery, and abusive or excessively unpleasant communications with our team members.
INDEMNIFICATION
The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless Appalachian Press from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against Appalachian Press on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against Appalachian Press provide that Appalachian Press shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.
Prices may vary without notice. This terms and policy agreement applies to all orders and customers of Appalachian Press.
Appalachian Press is not responsible for any errors or delays in responding to requests for information or problems with an order caused by an incorrect e-mail address provided by you.
ENTIRE AGREEMENT
The terms and conditions listed here supersede any prior understanding or agreement (whether oral or written) regarding the subjects related to printing products and services that are presented on this website. If any provisions of this agreement are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or nullified.